Welcome to www.unisurebiotech.com ("Unisurebiotech.com", "Unisurebiotech", "Website", "Pharmacy", or "we"). This Website is owned and operated by Unisurebiotech Life Sc., whose registered office is in Pune, India.

The following are the Terms and Conditions, read together with the Privacy Policy, that govern your purchase and use of the products and services (the "Products") from Unisurebiotech.com, and constitute a legally binding agreement, between you ("the Customer", the "User" or "the Caregiver") and Unisurebiotech.com, a fully licensed Pharmacy.

By visiting, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to www.unisurebiotech.com, you are deemed to have agreed to all the following Terms and Conditions of Sale/Service. So, before you use this Website, please read these Terms carefully as you agree to be bound by them. If you do not accept these Terms and Conditions, please do not use this Website.

2. Privacy Policy

2.1 Your personally identifiable information will be used in accordance with our Privacy Policy. To understand our practices, as to how we collect, use and disclose your personally identifiable information, please refer our Privacy Policy, which also governs your visit to Unisurebiotech.com.

2.2 We understand the privacy of all information you provide is of a primary importance. This is why we do everything possible to use it carefully and sensibly. This information is never shared with other companies or third party service providers.

3. Security Policy

All your transactions are 100% secure when you place an order online at Unisurebiotech.com. Your personal information is encrypted by using 256-bit Secure Sockets Layer (SSL) encryption technology before being sent over the Internet, which ensures the privacy and high level of security of all your information.

4. Customer eligibility

Our Customers or Users must be over 18 years of age and registered with us. Unisurebiotech.com is not intended for children under the age of 18. We will not knowingly collect information from Unisurebiotech visitors in this age group.

5. Price and Payment

5.1 All our product prices include all applicable statutory taxes.

5.2 We make every effort to make sure that the pricing and availability of Products on our Website is accurate and up to date. However, rarely, there may be an error on the pricing of a product or an error related to product availability. In such cases, we are not responsible for any typographical errors and we reserve the right to cancel the sale.

5.3 We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after you have submitted your order, and to change or update any other information at any time without prior notice.

5.4 The following are our delivery charges:
- Delivery charges for ALL orders: Rs. 49
- FREE Delivery on Medicine orders of Rs. 1000 or more, only when these orders have been placed using the promo code NETMEDS15.
- Additional weight-based delivery charges may apply for selected Non-Prescription products even if the total order value is more than Rs. 1000.
Please Note: The additional weight-based delivery charges for selected Non-Prescription products are specified on the respective product pages, and these charges will also be displayed right below the respective products in the Shopping Cart page during checkout.

5.5 Delivery times may vary depending on the delivery location as well as the type of product you order.

5.6 You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery.

5.7 Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.

6. Use of Information on the Website

6.1 The information provided on the Website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.

6.2 The information on this Website is not a substitute for professional medical advice or treatment for specific medical conditions. It is important that you do not make medical decisions, and you should always seek the advice of your physician or other qualified healthcare professional with any questions you may have about your medical condition.

6.3 Unisurebiotech.com does not endorse any views or opinions that may be included in the Website Content, or other information provided through our Services. Your submission of questions or reviews on our Products does not constitute a professional relationship between you and Unisurebiotech.com.

7. Disclaimer of Warranties and Limitation of Liability

7.1 All information, Products and services included on or otherwise made available to you through this Website are provided by Unisurebiotech.com on an "as is" and "as available" basis, either expressed or implied, we specifically disclaim warranties of any kind to the extent allowed by the applicable law. You expressly agree that your use of this Website is at your sole risk.

7.2 Unisurebiotech.com assumes no responsibility for any damages or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site.

7.3 Unisurebiotech.com has exerted reasonable efforts to ensure that all information published on the Website is accurate at the time of posting; however, there may be errors in such information for which we shall have no liability. We reserve the right to remove or alter any of the information contained on the Website at our sole discretion.

7.4 Unisurebiotech.com cannot guarantee the adequacy, currency or completeness of the Website content. Unisurebiotech.com does not warrant or endorse the effectiveness, quality or safety of the Products available on its Website.

7.5 We disclaim responsibility for any harm to persons resulting from any instructions or Products referred to in the Website. Unisurebiotech.com is not associated with any manufacturer of medicines or other products on the Website. We do not warrant that the Website, or its content will meet your requirements.

7.6 Please note that while Unisurebiotech has made every effort to accurately display the colours of products on its Website, the actual colour you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will be the same as the colour of the Products delivered to you.

7.7 We may let you view our information and communicate with us through the Social Media services such as Facebook and Twitter. Unisurebiotech explicitly disclaims any responsibility for the terms of use and privacy policies that govern these third-party websites, which are in no way associated with us.

7.8 Unisurebiotech.com accepts no responsibility for any loss or damage suffered due to your reliance on the product reviews posted by the Unisurebiotech Users.

7.9 Unisurebiotech.com reserves the right to modify or withdraw any part of the website or any of its content at any time without notice.

8. Website Availability

We take all reasonable care to ensure the availability of the Unisurebiotech.com Website 24 hours every day, 365 days per year. However, the Website may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. Unisurebiotech.com does not warrant uninterrupted access to this Website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our Website.

9. Links to third-party websites

We provide link to third-party websites, our online payment service partners, which process your Net Banking and Credit/Debit Card payments, respectively. We are not responsible for the availability or proper functioning of such linked pages or sites, and we will not be held responsible for any loss or inconvenience encountered as a result of using such Website link.

10. Terms of Sale

10.1 Unisurebiotech.com may accept or decline any order placed by a Customer in its absolute discretion without liability to you.

10.2 Unisurebiotech.com reserves the right to discontinue any program or offer on its Website.

10.3 We reserve the right, without prior notice, to limit the order quantity of any Products available on Unisurebiotech.com.

10.4 We acknowledge and you agree that you have fully and accurately disclosed your personal information and personal health information and consent to its use by the Pharmacy Unisurebiotech and/or its affiliates. You confirm that you have had a physical examination by a physician and do not require a physical examination.

10.5 You understand that all Products shall be sold & dispensed by a registered Pharmacist at Unisurebiotech and/or its affiliates.

10.6 If you are the patient/parent/authorised person on behalf of the patient, you authorise and appoint the Pharmacy Unisurebiotech and/or its affiliates, as your attorney and agent, to take all steps, sign all documents and to act on your behalf as if you were personally present and acting for yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which you have sent the Pharmacy; and (b) packaging your prescriptions and delivering them to you. By making this purchase you hereby authorise Unisurebiotech and/or its affiliates to ship the order by Post/courier to your designated location. This authorisation shall include, but not be limited to: collecting and using your personal and personal health information as reasonably necessary for the fulfillment of your order.


"YOU HAVE READ AND UNDERSTAND THESE TERMS AND AGREE THAT THEY SHALL BE BINDING UPON YOU AND YOUR ASSIGNS, HEIRS AND PERSONAL REPRESENTATIVES."

10.7 "If you are the parent/legal guardian/authorised person for the patient disclosed herein, you affirm that you are over the age of majority, and have full authority to sign for and provide the above representations to the Pharmacy Unisurebiotech and/or its affiliates on the Patient's behalf."

11. Prescription Medication Policy

11.1 Unisurebiotech.com, a fully licensed and regulated pharmacy, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for your prescription medicines, you acknowledge and accept the following terms regarding the purchase of any prescription medicines.

11.2 Unisurebiotech.com will not dispense any prescription medication without a valid prescription from a licensed physician.

11.3 If you are ordering prescription medication(s), you hereby confirm that you will send us a scanned copy of your valid prescription(s) via email, fax, Whatsapp, or by post, and this prescription shall then be subject to the scrutiny of and approval by our qualified Pharmacists.

11.4 The drug information provided in the Unisurebiotech.com is for informative purposes only and this Website is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to you as a result of your reliance on the information in the Website.

11.5 Unisurebiotech requires either the User or Customer or the Caregiver to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from your physician before purchasing or consuming any medicine from Unisurebiotech.com.

11.6 At Unisurebiotech.com, a Caregiver can order prescription medicines on your behalf.

12. Return and Refund Policy

Refund Policy

At Unisurebiotech.com, we do our best to ensure that you are completely satisfied with our products. And we are happy to issue a full refund based on the conditions listed below: 
Full Refund Possible If:
you received a defective item;
the ordered item(s) is lost or damaged during transit;
the ordered item(s) is past its expiry date.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 7 to 10 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

How to Request a Refund:
To request a refund, simply email us your order details, including the reason why you're requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, do call our help desk at our toll-free number 1800-103-0304, email us at sales@unisurebiotech.com, or contact our customer support executives through online chat. We're here for you!

Return Policy

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Unisurebiotech Customer Support immediately or within 10 working days of receiving the products, to ensure prompt resolution. Please note that Unisurebiotech.com will not accept liability for such delivery issues if you fail to notify us within 10 working days of receipt.

We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 20% restocking charge, ONLY if you notify us within 30 working days of receipt.

Return Policy Exceptions:

Please note that we are unable to offer replacements or exchanges for the following product categories: Injections, Health Monitor & Equipments and Ortho Support. Also, Unisurebiotech.com reserves the right to refuse returns (or refunds) for certain products, as marked in the respective product pages as "Note: This item cannot be returned for a refund or exchange."

13. Copyrights, Trademarks and other Intellectual Property Rights

13.1 As per the Terms and Conditions of Unisurebiotech.com, the Website grants access to Users/Customers to view the content solely for visiting, ordering, and communicating only. All materials in this Website, including, but not limited to, images, illustrations, text, logos and page headers, that are part of this Website are copyrights and/or other intellectual properties owned by Unisurebiotech Marketplace Limited. All other trademarks not owned by Unisurebiotech.com that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Unisurebiotech.com.

13.2 You hereby agree that you will not reproduce, duplicate or copy the content of Unisurebiotech.com for any purpose, unless you have been specifically permitted to do so in a separate agreement with this Website.

14. User Indemnification

You hereby agree to indemnify, defend, hold harmless Unisurebiotech.com and its officers, directors, employees, agents, information providers, partners, licensors, advertisers and suppliers from and against all claims, losses, expenses, damages and costs, including reasonable legal fees and costs, resulting from any violation of this agreement, or any activity related to your account, or any information or material you have submitted or will submit to us in violation of any law or in breach of any third party rights (including, but not limited to, claims in respect of defamation, invasion of privacy, or infringement of any other intellectual property right). We reserve the right to exclusively defend and control any claims arising from the above and any such indemnification matters, and you hereby agree to cooperate fully with us in asserting any available defenses.

15. Applicable Law and Jurisdiction

These Terms and Conditions and your use of this Website and its content will be governed by and construed in all respects in accordance with the laws of India subject to the jurisdictional courts of Chennai.

16. Severability

If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

17. No Waiver

No failure on the part of Unisurebiotech.com to enforce any part of these Terms and Conditions shall constitute a waiver of any of Unisurebiotech' rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Unisurebiotech nor the reliance of any person on Unisurebiotech actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorised representative of Unisurebiotech.com shall have any legal effect whatsoever.

18. Submissions

18.1 Unisurebiotech.com reserves sole discretion to accept, edit or reject any and all materials you may send to us (collectively, "Submissions") as part of the features in the Website,